Our jewelery shop operates with the esteemed approval of the Cyprus Assay Office, ensuring each piece meets the highest standards of quality and authenticity. Certificate of registration in the jewellers register 837.
Frequently asked questions
We’re here to help you make informed and confident choices by addressing your most common queries about our products, services, and shopping experiences. Below, you’ll find answers to frequent questions, from customization to our ethical sourcing practices. If you need more information, please contact our customer service team. We’re here to assist you!
Absolutely! We specialize in creating unique bespoke creations, tailored to your specific preferences and desires. Please contact our design team to start the customization process.
You can refer to our comprehensive ring sizing guide available on our website, which can help you accurately determine your ring size from the comfort of your home.
We offer a 24-hour return policy on unworn, undamaged items, provided they are returned in their original packaging.
Yes, we provide a certificate of authenticity with every purchase, verifying the quality and specifications of your chosen piece, to assure you of your jewelry’s value and origin.
We process orders promptly to ensure quick dispatch. Therefore, please contact us immediately if you need to modify or cancel your order. We will do our best to accommodate your request, but we cannot guarantee changes can be made once the order is confirmed.
Proper care can help preserve the beauty of your jewelry. We recommend gentle cleaning with mild soap and water, avoiding harsh chemicals, and storing each piece separately in a soft pouch.
Yes, we provide complimentary gift wrapping for all purchases.
We are committed to ethical sourcing and only offer natural diamonds, which are traceable to conflict-free origins. We uphold stringent standards to ensure the quality and integrity of every piece we present.
Once your order is dispatched, we will send you an email with a tracking number and a link, allowing you to track your order’s progress directly from our courier service.
Absolutely. Our website utilizes advanced encryption technologies and secure payment gateways to ensure that all transactions are conducted safely, and your personal information is kept confidential and secure.